We're here to help! For questions or assistance, please call or email us to speak with a Firefly! Outdoor Gear representative in English or Spanish.
Monday – Friday • 8:00am – 5:00pm CST
For warranty issues and returns, please have your receipt and model number ready when you contact Customer Service.
Firefly! Outdoor Gear uses approved and authorized distributors to furnish quality products, and Firefly! Outdoor Gear provides warranty coverage only on products purchased from those distributors. If you purchased a product from an unauthorized reseller, this warranty does not apply. Unauthorized resellers may sell products that are used, defective, counterfeit, or which may not be designed for use in your country. To determine whether the seller of a Firefly! Outdoor Gear product is one that has been approved and authorized by Insight 2 Design LLC owner of the Firefly! Outdoor Gear brand, please contact email@example.com or call customer service at 1-888-774-5840.